AYC Shampoo Neck Pillow

All items are covered under AYC's 1 Year Limited Parts Warranty 

All products offered by AYC are covered by a limited parts warranty that begins the same day the product is delivered. AYC Clearance items and AYC Container Orders are not eligible for warranty or service and are priced accordingly. AYC’s warranty only applies to the original buyer and is nontransferable. Any extended warranties must be made through a written binding contract between AYC and the buyer.

AYC’s warranty is only active in the continental U.S. Should a customer require service outside of the designated area then AYC will not be responsible for any shipping fees or duties that may accrue during the service process.  

Any requests for warranty service will require the approval of AYC beforehand and can be obtained by contacting the Service Department. Requests for warranty service may be resolved by issuing replacements parts, replacement of complete units, a refund or warranty repair services. Any such resolution completed in full shall constitute the fulfillment of any and all duties by AYC in regards to the warranty of its products. Such resolutions are the sole remedies available to the Distributor and/or consumer.

In the case of missing parts, customers have 7 days to conduct their inspection and report any missing components.

In the event that a product needs to be shipped back to AYC for warranty service and the Distributor and/or consumer has had the product for 30 days or less from the date of delivery, AYC will assume responsibility of shipping in both directions. After 30 days, the buyer is responsible for the shipping to return the product to AYC and AYC will bear the responsibility of return shipping. Any packaging costs will be assumed by the buyer and shipping damages caused by improper packaging will not be reimbursed by AYC. AYC warranty service only covers standard shipping, if expedited shipping is needed then the extraneous costs will be passed onto the buyer.

Labor, parts or unit replacements shall not constitute the extension or renewal of the warranty period. Warranty service that necessitates shipping the unit back to AYC will require a minimum wait time of 7 business days for diagnostics and/or repairs.

All returns must be authorized beforehand by SEUSA. For authorization, please email us your request and any related photos or videos and one of our SEUSA Service Representatives will contact you for further assistance.

We apologize! if you are unhappy with your product new unused products in their original packaging are eligible for a full refund if sent back to AYC within 30 days from the delivery date. Returned products without its original packaging, will be subject to a minimum restocking fee of 25%.

After 30 days from the date of delivery, no return requests will be accepted regardless of the reason or condition of the product. AYC is not responsible for any shipping charges in regards to a declined return and any such products can be disposed of at AYC’s discretion after 7 business days.

Original shipping charges are non-refundable or any expenses incurred in the return process.

All returned products will be subject to inspection. If upon inspection AYC discovers damages due to improper packaging or customer misuse, then additional fees may be imposed.