1. Home
  2. Refunds + Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

Please see the different policies of the different manufacturers that SALON EQUIPMENT USA distributes on the page of the item.  Each manufacturer varies in their policies and your order may be subject to restocking fees and return postage and freight fees.  

Please note that our made-to-order items go into production within 48 hours of your order and will be subject to a cancellation/re-stock fee if cancelled after 48 hours.  We immediately begin ordering materials to fulfill your order to get the items shipped to you as soon as possible!

Please note ANY damage due to freight and delivery upon receipt of the items - not doing so may make the item unable to be replaced, refunded, or returned.  It is the customer's responsibility to check the boxes and note any damage on the bill of lading at the time of delivery.  We are unable to help you with this step in ensuring your items are received it perfect condition - we are relying on you!