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Our Shipping Policy
Shipping Time -- Most orders will ship within in 2-3 business days, provided the product ordered is a stock item and not made-to-order. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
SALON EQUIPMENT USA carries many different manufacturers with different shipping policies and we adhere to their policies. Most items will have the shipping policy of that particular item listed directly on the page of the item under the Shipping Policy tab. Each manufacturer ships their items at different times, and in order to give you the widest selection and choice, we do not remove items that have long lead times.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Refunds + Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
Please see the different policies of the different manufacturers that SALON EQUIPMENT USA distributes on the page of the item. Each manufacturer varies in their policies and your order may be subject to restocking fees and return postage and freight fees.
Please note that our made-to-order items go into production within 48 hours of your order and will be subject to a cancellation/re-stock fee if cancelled after 48 hours. We immediately begin ordering materials to fulfill your order to get the items shipped to you as soon as possible!
Please note ANY damage due to freight and delivery upon receipt of the items - not doing so may make the item unable to be replaced, refunded, or returned. It is the customer's responsibility to check the boxes and note any damage on the bill of lading at the time of delivery. We are unable to help you with this step in ensuring your items are received it perfect condition - we are relying on you!
INSPECT YOUR PURCHASE AT THE TIME OF DELIVERY!
Note ANY damage due to freight and delivery upon receipt of the items to the driver and get it in writing - not doing so may make the item unable to be replaced, refunded, or returned. It is the customer's responsibility to check the boxes and note any damage on the bill of lading at the time of delivery.
We are unable to help you with this step in ensuring your items are received in perfect condition - we are relying on you!
We gladly can ship products to overseas freight forwarders and containers of your choice. Salon Equipment USA does not offer overseas freight options at this time. We can quote shipping to the overseas freight location of your choice.
All items needing to travel abroad must be paid for by wire transfer prior to shipping from our facilities.
Once the items have been received by the freight forwarder, Salon Equipment USA is no longer responsible for any fees, insurances, taxes, VAT Taxes etc that might be incurred in transportation to the final destination
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